When a controller fails to function in a game, and it is supported by the game, it is typically a conflict with the way the controller was setup in the system. There are several steps you can take to troubleshoot this issue.
First and foremost, make sure that the game actually supports controllers. Some games that you would think should support controllers don’t. If controllers are not listed in the minimum requirements, then they are not supported.
Click here for assistance in finding the minimum requirements
for the game.
Since controllers, by their nature, are usually tugged or pulled during use, check the connections of the controller. Make sure it is securely fastened.
Make sure the controller is calibrated properly in Windows. Some games do not have their own setup for controller and use the default Windows setup.
Click here for instructions on calibrating your controller.
If the controller has their own application used to control the device then try two things.
Try recalibrating it in the controller application.
Try disabling the controller application so the default Windows calibration takes over.
Unless the game is a multiple controller game, having multiple controllers installed can cause conflicts.
Make sure all other controllers are unplugged from the machine before starting the system.
If they are still causing conflicts try uninstalling the drivers for those controllers.
Check for controller updates on the website of the controller manufacturer. These updates can sometimes resolve certain conflicts.
If the controller is a USB device other USB devices may be sending signals to the game as well. This is most common in older games.
Make sure all other non-essential USB devices are unplugged.
If the game has a controller setup section in the Options menu, you should manually configure your controller inside the game.
Although rare, it is possible that a program running in the background is interfering with proper controller usage.
Click here for instructions on ending your background tasks.